Shipping & Delivery
SHIPPING, DELIVERY & RETURNS
- How long does it take to receive an order?
Our average delivery times are 4 to 12 working days. (Including manufacturing time, shipping time and your geographic area).
Unfortunately due to the current situation related to COVID-19, our manufacturing and delivery times may take more than 9 to 12 working days for DTG T-shirts and 10 to 13 working days for embroidered products. Some products can be sent separately but you only be charge once.
- Where do we deliver and what are the delivery costs?
We deliver to France and to many countries around the world.
The delivery costs are FREE * for any order from 100 € * (Metropolitan France only and Europe).
Our delivery costs are between 4 € and 12 € depending on the destination and the quantity of product.
- Who delivers my article?
Your items are delivered via DHL Express, Fedex, Dpd, Ups.com or Pasts.
- What are the delivery times?
Items are delivered according to the terms of your local post office or the delivery companies mentioned above.
- What are the payment methods?
- What happens if no one is at home?
Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your post office where you can collect it, at a relay point or be delivered later.
- I got the wrong delivery address, what should I do?
Do not worry, if your order has not yet been sent, contact us immediately and we will be happy to update your information. Otherwise and in accordance with our general conditions of sale, once an order has been sent from our warehouse, no further changes can be made.
- Is your site secure?
This site is 100% secure. And frankly, we could even say that it is 300%.
Here's why :
First, the site you are visiting is on a HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you).
Most sites only secure their "shopping cart" and everything related to the payment of orders. ALL PAGES on this site are secure and cannot be hacked or targeted by malware.
Finally, concerning the payment, we use Paypal and Stripe which are the references in terms of security of transactions on the Internet.
In summary, ordering from INFOE GRAPHICS is safe and secure.
Currently, you can pay by Credit Card as American Express, Visa, Mastercard, Apple Pay, Amazon Pay or Paypal account on our site.
We do not accept bank checks, transfers or payment at reception.
RETURNS & REFUNDS
- How does it work if I am not satisfied with my product?
We offer a 100% money back guarantee!
If, for any reason, the product does not meet your expectations, you can send it back to us within 14 days after receipt and we will fully refund the price of the item as soon as it arrives with us.
However, all returned products must be in perfect condition and the return costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
- Partnerships and sponsorship
We currently have no sponsorship or partnership programs to date. However, if you have good ideas, don't hesitate to send us an email. If you are an artist, illustrator, graffiti writer or creator do not hesitate to share your project with us, we will come back to you if we are interested.
Any more questions?
If you still have any questions, you can contact us by email at: email@example.com
Your Satisfaction is 100% Guaranteed!